This Privacy Policy describes how IDGEN PRODUCTS collects, uses, stores, and protects personal information obtained through the use of our website, Windows application, and web administration portal.
1. Information We Collect
We collect information you provide directly and information collected automatically when you use our services:
Information You Provide:
- Account Information: Name, email address, phone number, organization name, GSTIN (if provided for GST invoicing), and billing address when you register or make a purchase.
- Shipping Information: Delivery address and recipient contact details when you order physical products.
- Payment Information: Credit/debit card details processed securely through our payment processor. We do not store card numbers on our servers.
- Communication Data: Messages, inquiries, and support requests submitted through our contact forms or email.
- License Activation Data: Device information and license keys used for software activation.
Information Collected Automatically:
- Usage Data: Pages visited, time spent, clicks, and navigation patterns on our website.
- Technical Data: IP address, browser type, operating system, device identifiers, and referring URLs.
- Software Analytics: Non-identifiable usage statistics including feature usage and print activity counts to improve the application.
2. How We Use Your Information
We use collected information for the following purposes:
- To process subscription and product purchases, activate licenses, and manage your account.
- To generate GST-compliant tax invoices for your purchases, including your GSTIN where provided.
- To fulfill and ship physical product orders to the address you provide.
- To provide technical support and respond to customer inquiries.
- To send transactional emails including receipts, license keys, and account notifications.
- To send product updates, newsletters, and promotional communications (you may opt out at any time).
- To improve our software, website, and overall user experience through analytics.
- To detect, prevent, and address fraud, security vulnerabilities, and technical issues.
- To comply with legal obligations and enforce our Terms & Conditions.
3. Data Sharing & Disclosure
We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:
- Service Providers: Trusted third-party vendors who assist in payment processing, email delivery, cloud hosting, and analytics. These parties are contractually obligated to protect your data.
- Legal Requirements: If required by law, court order, or government authority, we may disclose your information as necessary.
- Business Transfer: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction, with appropriate notice to you.
- Protection of Rights: To protect the rights, property, or safety of our company, customers, or the public.
4. Data Storage & Security
We implement industry-standard security measures to protect your personal information:
- All data transmitted between your browser and our servers is encrypted using SSL/TLS protocols.
- Payment transactions are processed through PCI-DSS compliant payment processors.
- Access to personal data is restricted to authorized personnel only, on a need-to-know basis.
- We conduct regular security audits and vulnerability assessments.
While we take every reasonable precaution, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security of your data.
5. Cookies & Tracking
Our website uses cookies and similar tracking technologies to enhance your browsing experience. Types of cookies we use:
- Essential Cookies: Required for core website functionality such as session management and security.
- Analytics Cookies: Used to understand how visitors interact with our website (e.g., Google Analytics). Data is anonymized where possible.
- Preference Cookies: Remember your settings and preferences for a personalized experience.
You can control cookies through your browser settings. Disabling certain cookies may affect website functionality. The Windows application does not use web cookies.
6. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal information we hold about you.
- Rectification: Request correction of inaccurate or incomplete data.
- Erasure: Request deletion of your personal data, subject to our legal obligations.
- Portability: Request your data in a machine-readable format.
- Objection: Object to processing of your data for direct marketing purposes.
- Restriction: Request restriction of processing in certain circumstances.
- Withdraw Consent: Withdraw consent for processing where consent is the legal basis.
To exercise any of these rights, contact us at contact@idgenproducts.com. We will respond within 30 days.
7. Third-Party Services
Our services may integrate with or link to third-party services. These include:
- Payment processors (Razorpay) — governed by their own privacy policies.
- Email service providers for transactional communications.
- Cloud hosting and infrastructure providers.
- Analytics tools for website and software usage insights.
We are not responsible for the privacy practices of third-party services. We encourage you to review their privacy policies before interacting with them.
8. Children's Privacy
Our Software and Services are not directed at children under the age of 18. In accordance with India's Digital Personal Data Protection Act, 2023 (DPDP Act), we do not knowingly collect personal information from children under 18 without verifiable consent from a parent or lawful guardian. If we become aware that a child under 18 has provided personal information without such consent, we will take steps to delete such information promptly. If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately.
9. Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy:
- Account and subscription data is retained for the duration of your subscription and for 3 years thereafter for legal and accounting purposes.
- Support communication records are retained for 2 years.
- Analytics and usage data is retained in aggregated, anonymized form indefinitely.
- Upon account deletion, personal data is deleted within 90 days, except where retention is required by law.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer data internationally, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or other approved transfer mechanisms, to protect your privacy rights.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we make significant changes, we will notify you via email (if you have provided one) or by posting a prominent notice on our website. The "Last Updated" date at the top of this page indicates when the most recent changes were made. Your continued use of our services after any changes constitutes acceptance of the updated policy.
12. Contact Us
For questions, concerns, or requests related to this Privacy Policy, please contact our Data Protection Officer:
- Email: contact@idgenproducts.com
- Phone: +91 98665 17527
- Support Contact: Contact Page
- Address: Dilsukh Nagar, Hyderabad, Telangana - 500056
This Privacy Policy was last updated on August 17, 2026. We are committed to protecting your privacy and handling your data with transparency and care.